Billing and Payments

Failed Payment Issues

If you miss a payment via PayPal, your account will be suspended and will no longer have access to Triberr’s amazing features. In order to bring your account back to good standing with Triberr, follow these steps: Step 1: Log In to your PayPal account. Step 2: Click the account settings button (1) first, followed by the “Payments” tab (2). Finally click the “Preapproved Payments” (3) button.   Step 3: Once you are on your “Preapproved Payments” page, locate your Triberr subscription and pay any outstanding balance in full, and ensure that your PayPal account is in good standing. While optional, we highly recommend Read more

How can I add a Backup Funding account to PayPal?

  To ensure your account will not be suspended for failed payments through PayPal, you may opt to add a backup funding account. This is a backup account that PayPal will withdraw from should you have issues with your primary account. To do so, follow the steps below.   Step 1. Locate your Account Settings page on Paypal. Step 2. Find Your Payment Preferences and Pre-Approved Payments   Step 3. Locate the Pre-Approved Payment Plans link   Step 4. Access your Triberr Subscription   Step 5. Ensure You Have a Backup Funding Source  

How do I cancel Prime or Prime Lite membership?

For Stripe Subscribers   To see what your current membership status is navigate to Settings then select the prime membership tab. You will see a statement that reads, Hey there your name here, Your Current Plan is Prime. This statement will change based on your current membership plan. To cancel your current membership plan select the red button entitled “Cancel My Membership”. This action will automatically submit a membership cancellation request that will cancel your current plan once the membership period has expired. If you are a Paypal Legacy Subscriber see the instructions below.     For Paypal Legacy Subscribers Read more