Subscription Policy

Triberr Subscription Policy

The terms below outline Triberr’s subscription policy for both Paypal and Stripe. You can reference whether your account is processed via Paypal or Stripe in your account settings located in the Prime Membership Tab. The membership tab will provide the following information:

  • Membership Type
  • Membership Status
  • Payment Source

Subscriptions Made Via Stripe

  • The following subscription policy pertains to Members with Stripe listed as a Payment Source.
    The account information provided will automatically be charged on the same date as the original transaction date on each corresponding month or year based on your selected subscription.
  • Gifted or complimentary accounts will remain gifted so long as you do not cancel or upgrade your account. Upgrades to a gifted account will result in a billable subscription.
  • Triberr may terminate the subscription after three failed attempts to collect a subscription. At which point you will immediately be downgraded to a free member.
  • Upon upgrading or downgrading your subscription level will immediately change to the new subscription plan.
  • If you upgrade or downgrade your subscription during an active subscription term your subscription will be prorated based on the membership level, the number of service days used, and the new membership level you select. An invoice of the proration and estimated new monthly balance can be provided upon request. Please allow for 7 business days after processing your upgrade or downgrade to ensure all pending transactions have cleared and the monthly estimation is accurate.
  • Triberr may increase subscription fees for a subsequent subscription period at any time and for any reason, provided, however, that Triberr provides notice at least thirty (30) calendar days prior to the expiration of the subscription.
  • You can cancel your subscription from your account profile page, located within Prime membership. The only valid method for canceling your subscription is via the cancellation link provided in your “settings” page. Requests to cancel by e-mail or phone are not considered, and do not accomplish, cancellation.
  • Once you cancel your membership subscription, you will lose access immediately. Your membership will continue through the end of your current charge cycle. For example: If your credit card is charged on the 10th of the month and you cancel on April 25th, your account will not be downgraded until the May 10th.
  • Subscription fees are non-refundable.
  • If you Leave Triberr during a paid subscription term we will terminate your subscription at the end of the term.
  • Right of access granted under these Terms is effective upon payment of the subscription fees.

Subscriptions Via Paypal

As of April 8, 2017 all subscriptions will be processed by Stripe as a Payment Gateway. However, Legacy Members who maintain a subscription via Paypal will retain their current subscription.

  • Should you decide to upgrade or downgrade at any future time you must cancel your subscription manually via Paypal before subscribing to a Stripe Plan. Instructions to cancel your Triberr Paypal subscription are located at http://help.triberr.com/how-do-i-cancel-prime-or-prime-lite-membership/
  • Because of the way Triberr and PayPal communicate, your Prime or Prime Lite services will stop as soon as you cancel your subscription. So even if you are part way through a month, canceling your subscription will immediately cancel any Prime or Prime Lite benefits on Triberr. The best time to cancel is at the end of a billing cycle.
  • If you are upgrading or downgrading during a service term new subscriptions will not be prorated. As mentioned above, the best time to make changes to your subscription is at the end of a billing cycle.
  • Gifted or complimentary accounts will remain gifted so long as you do not cancel or upgrade your account. Upgrades to a gifted account will result in a billable subscription.
  • Subscription fees are non-refundable.
  • If you Leave Triberr during a paid subscription term we will terminate your subscription at the end of the term.
Last Updated: 14 days ago

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